Frequently asked questions
Do you ship to my country?
We deliver Globally, and international shipping charges apply to all countries apart from the Russian Federation due to specific regulations, and Israel.
Can I track my parcel?
Once we have dispatched your goods, we will email you a tracking number. If your requested order has not been delivered on the specified, and as agreed, please email info@kiame.me .
Can I return earrings?
Due to sanitary reasons, we do not offer refunds or exchanges on earrings unless faulty.
What if my package is lost?
If your package has been lost in transit, please reach out to us right away on info@kiame.me . Once an order has been delivered to the correct shipping address, we cannot be held responsible for any lost or stolen packages.
Is a signature required upon delivery of my order?
Items valued above $500 are insured by Kiame and must be signed for upon delivery. Orders below $500 do not require a signature. Orders are shipped from Monday to Saturday via DHL.
If you are unavailable to sign for your package, DHL will make two delivery attempts. After two unsuccessful attempts, your order will be held at the nearest DHL station.
Please note that if you request additional redelivery services, Kiame will not be responsible for any extra shipping fees.
Will I have to pay any duties on top of my International order?
We offer international shipping, with fees calculated at checkout. Orders over $500 qualify for free shipping. All taxes and customs duties are covered by Kiame Celestial Jewelry, so you won’t have any additional or hidden costs to pay.
How much do I have to pay for a return?
The return costs and customs to Lebanon will always be at the client's expense. In terms of returns, you will only have to ship the item you want to return to the address we provide, and the shipping costs are at the buyer's expense. Please note: We recommend you to send the package with a tracking number and insurance.
What material is Kiame jewelry is made of?
Our jewelry is made from sterling silver, oxidized sterling silver, 14k gold, and 18k gold. We use lab-grown diamonds as well as precious and semi-precious stones.
Is Kiame jewelry considered fine jewelry?
Our jewelry embraces a modern aesthetic, defined by a bold mix of materials and textures. It’s not traditional fine jewelry, many of our pieces feature intentionally raw finishes rather than polished perfection. We celebrate a raw, authentic beauty that feels more organic than refined.
What is oxidized silver?
Oxidized silver is created through a process that gives sterling silver a rich, black patina, resulting in a beautifully tarnished appearance. This effect is achieved by treating the silver with liver of sulfur, which accelerates the natural tarnishing process. Over time, even with the best care, the oxidized finish will gradually lighten as the underlying silver begins to shine through adding unique character and evolution to each piece.
Where is my jewelry made, and is it ethically made?
Kiame jewelry is thoughtfully handmade in our studio in Lebanon. Each piece is crafted by joyful, skilled hands and shipped directly from our workshop. We collaborate exclusively with expert jewelers we know personally, artisans who share our values and dedication to excellence. Together, we uphold a commitment to exceptional craftsmanship and responsible production. Our creations are made using the finest materials and meticulous attention to detail, with many pieces featuring recycled gold and silver.
How should I clean and care for my Kiame jewelry?
With proper care and maintenance, all our pieces are made to last. Silver jewelry naturally develops a unique patina over time, adding to its character. You can keep your silver and gold pieces shiny by gently polishing them with a jewelry polishing cloth, available at most jewelry stores. Avoid contact with lotions, perfumes, hairspray, makeup, and other chemicals. Store your jewelry in your Kiame pouch, and never use silver dip or a polishing cloth on oxidized silver, as this will remove its darkened finish.